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Heart & Home Hoboken

Policies & Studio Guidelines

1. Booking & Payment

  • All services require payment in full or a non-refundable to reserve your spot.

  • Design services are billed as:

    • Flat-fee packages or

    • Hourly consultations, depending on scope.

  • No work begins until payment is received.

2. Cancellations & Rescheduling

  • Consultations & events may be rescheduled once with at least 24 hours’ notice.

3. Design Scope & Revisions

  • Each project includes a clearly defined scope outlined in your proposal.

  • Set number of revisions is included unless otherwise stated.

  • Additional revisions, sourcing, or site visits outside the original scope will be billed separately.

4. Purchasing, Ordering & Trade Discounts

  • Heart & Home may source furniture, lighting, art, and décor on your behalf.

  • Trade discounts, when available, are applied at Heart & Home’s discretion and are not guaranteed.

  • Once items are ordered, they cannot be returned, refunded, or exchanged unless permitted by the vendor.

  • Heart & Home is not responsible for:

    • Manufacturer delays

    • Backorders

    • Slight color or material variations

    • Shipping damage handled directly through the vendor

5. Installation & Styling Days

  • Installation dates are scheduled once all items have arrived or as per agreement.

  • Clients must ensure the space is accessible, clean, and ready on install day.

  • Any delays caused by site access issues may result in additional charges.

6. Client Responsibilities

Clients agree to:

  • Provide access to layout, measurements and information

  • Communicate decisions in a timely manner

  • Respect agreed timelines.

  • Maintain realistic expectations regarding budget and availability

7. Intellectual Property

  • All design concepts, layouts, mood boards, drawings, and documents remain the intellectual property of Heart & Home Hoboken.

  • Designs may not be reused, shared, or executed by another designer without written permission.

8. Photography & Marketing

  • Heart & Home reserves the right to photograph completed projects and events for marketing, social media, and portfolio use.

  • Client names and personal details are never shared.

  • If you prefer your project not be photographed, this must be communicated in writing.

9. Liability

  • Heart & Home is not responsible for:

    • Pre-existing structural issues

    • Contractor work performed by third parties not by Heart & Home team

    • Wear and tear after project completion and inspection

  • Clients are responsible for securing pets, valuables, and personal items during installs.

10. Events, Workshops & Pop-Ups

  • Tickets for events are non-refundable.

  • Tickets may be transferred with prior notice.

  • Event times are fixed; late arrivals may miss portions of the experience.

11. Agreement

By booking services with Heart & Home Hoboken, you acknowledge that you have read, understood, and agreed to these policies.