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Heart & Home Hoboken

Policies & Studio Guidelines

1. Booking & Payment

  • All services require payment in full or a non-refundable to reserve your spot.

  • Design services are billed as:

    • Flat-fee packages or

    • Hourly consultations, depending on scope.

  • No work begins until payment is received.

2. Cancellations & Rescheduling

  • Consultations & events may be rescheduled once with at least 24 hours’ notice.

3. Design Scope & Revisions

  • Each project includes a clearly defined scope outlined in your proposal.

  • Set number of revisions is included unless otherwise stated.

  • Additional revisions, sourcing, or site visits outside the original scope will be billed separately.

4. Purchasing, Ordering & Trade Discounts

  • Heart & Home may source furniture, lighting, art, and décor on your behalf.

  • Trade discounts, when available, are applied at Heart & Home’s discretion and are not guaranteed.

  • Once items are ordered, they cannot be returned, refunded, or exchanged unless permitted by the vendor.

  • Heart & Home is not responsible for:

    • Manufacturer delays

    • Backorders

    • Slight color or material variations

    • Shipping damage handled directly through the vendor

5. Installation & Styling Days

  • Installation dates are scheduled once all items have arrived or as per agreement.

  • Clients must ensure the space is accessible, clean, and ready on install day.

  • Any delays caused by site access issues may result in additional charges.

6. Client Responsibilities

Clients agree to:

  • Provide access to layout, measurements and information

  • Communicate decisions in a timely manner

  • Respect agreed timelines.

  • Maintain realistic expectations regarding budget and availability

7. Intellectual Property

  • All design concepts, layouts, mood boards, drawings, and documents remain the intellectual property of Heart & Home Hoboken.

  • Designs may not be reused, shared, or executed by another designer without written permission.

8. Photography & Marketing

  • Heart & Home reserves the right to photograph completed projects and events for marketing, social media, and portfolio use.

  • Client names and personal details are never shared.

  • If you prefer your project not be photographed, this must be communicated in writing.

9. Liability

  • Heart & Home is not responsible for:

    • Pre-existing structural issues

    • Contractor work performed by third parties not by Heart & Home team

    • Wear and tear after project completion and inspection

  • Clients are responsible for securing pets, valuables, and personal items during installs.

10. Events, Workshops & Pop-Ups

  • Tickets for events are non-refundable.

  • Tickets may be transferred with prior notice.

  • Event times are fixed; late arrivals may miss portions of the experience.

11. Agreement

By booking services with Heart & Home Hoboken, you acknowledge that you have read, understood, and agreed to these policies.

Reconnect with your body and mind as you escape the noise of everyday life.
Day One

Arrive & Meet

As everyone arrives, we take time to settle in, get comfortable, and begin connecting with those around us. The journey starts here.

Check-In

9:00 – 9:30am

Group Activity

11:00am

Lunch Break

12:30pm

Creative Workshop

2:00pm

Dinner

6:30pm

Day Two

Set Intentions & Reflect

Together, we pause to consider our goals, hopes, and direction. This is about aligning with ourselves and with the journey ahead. This is a chance to reconnect with what brought you here—your questions, your hopes, your turning points—and consider how they’ve shifted or deepened.

Check-In

9:00 – 9:30am

Group Activity

11:00am

Lunch Break

12:30pm

Creative Workshop

2:00pm

Dinner

6:30pm

Day Three

Look Forward & Wrap Up

We explore the possibilities beyond this moment, making space for growth, action, and forward momentum. As we end our time together, we honor the experience, the growth, and the connections made along the way.

Check-In

9:00 – 9:30am

Group Activity

11:00am

Lunch Break

12:30pm

Creative Workshop

2:00pm

Dinner

6:30pm

  • "What I love most is the flexibility. I can go at my own pace, revisit lessons, and keep learning whenever it works for me."

    Former Customer

  • "Even as a total beginner, I never felt lost. The step-by-step structure and encouragement along the way made all the difference."

    Former Customer

  • "This has been such a worthwhile investment in myself."

    Former Customer

How It Works

  • Browse our upcoming events to find the one that feels right for you. We host events year-round in all different locations and climates.

  • Sign up and pay all required fees to reserve your spot. If plans change, you can cancel up to 14 days before the retreat start to receive a 50% refund.

  • After booking, we'll send you a Welcome Packet with everything you need to know—detailed schedules, packing list recommendations, add-ons to consider, and more.

  • We'd recommend booking your transportation to and from the event as soon as possible, to ensure you can arrive without any complications or delays.

  • Now all that's left to do is pack your bags and get excited for your new adventure.

Book Your Stay

Register